Shipping policy

At Maria & Helga Boutique, we place great importance on clear, transparent, and reliable delivery.
Below you will find all the important information about our delivery areas, processing times, and shipping procedures.

1. Delivery Area

We currently deliver to the Australia only.
Orders from other countries cannot be processed at this time.

2. Delivery Address

Your order will be shipped to the delivery address provided during checkout.
Please ensure all details are complete and correct, as incorrect or incomplete addresses may lead to delays or returns.

3. Order Processing Time

All orders are processed within 1–3 business days.
(Valid Monday–Friday, excluding public holidays.)

Orders received on weekends or public holidays will be processed on the next working day.

4. Shipping Time

Once processed, your order will be shipped from our logistics centre.
The average delivery time to the Australia is:

7–10 working days
(Monday–Friday)

Shipping time may vary due to:

Seasonal demand
Logistics or transport capacity utilisation
Customs clearance processes
Holidays
High order volume in warehouse sales

5. Total Estimated Delivery Time

Total delivery time includes:

Processing time: 1–3 business days
Shipping time: 7–10 business days

→ Estimated total: approximately 7–14 business days from the date of purchase.

Please note:
These are estimates. External factors may affect delivery times.
Our logistics team continuously monitors all shipments.

6. Shipping Costs

Shipping is completely free on all orders. There are no additional shipping or handling fees.

7. Shipment tracking

Once your order has been shipped, you will receive a shipping confirmation with your tracking link.

You can track your delivery here at any time:
👉 https://mariahelgaboutique.com/apps/track123

Please note:
Tracking updates often appear 3–5 working days after the package has left the warehouse.

8. Delivery Confirmation

Once a package has been marked as delivered by the delivery service, the delivery is considered complete.

If the package cannot be found, we will gladly assist you in contacting the shipping provider and investigating the matter.

9. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 14 days of delivery so we can review and resolve the issue as quickly as possible.

To submit a report, please email support@mariaandhelga.com with:

Your order number
Clear photos of the item and the original packaging
A short description of the issue

Eligible claims submitted within this timeframe may qualify for a replacement, partial refund, or another appropriate resolution, depending on the circumstances and the evidence provided.

Claims submitted after 14 days from delivery may no longer qualify for a free replacement or refund.

10. Contact

If you have any questions or need further assistance regarding your order or delivery, please reach out to our customer service team.

📧 Email: support@mariaandhelga.com