Refund policy

At Maria & Helga Boutique, we aim to provide a transparent and straightforward shopping experience.
Please review this policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

1. Return Period

Eligible items may be returned within 14 days of delivery, subject to the conditions below.

2. Conditions for Returns

An item is eligible for return if:

It is unused, unworn, and undamaged
It is in its original condition
All original labels and packaging are intact
The return request is submitted within the return period
The return is pre-authorized by our customer service team

3. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 14 days of delivery so we can review and resolve the issue as quickly as possible.

To submit a report, please email support@mariaandhelga.com with:

Your order number
Clear photos of the item and the original packaging
A short description of the issue

Eligible claims submitted within this timeframe may qualify for a replacement, partial refund, or another appropriate resolution, depending on the circumstances and the evidence provided.

Claims submitted after 14 days from delivery may no longer qualify for a free replacement or refund.

4. Items Excluded from Returns

Returns are not accepted for:

Items with broken hygiene seals
Personalized or custom-made products
Items damaged through improper use

Underwear, shapewear, and bras are non-returnable if the hygiene seal has been removed.

5. Return Shipping & Restocking Fee

All returns must be shipped to our central warehouse in Asia.

Customers are responsible for:

All return shipping costs
Selecting a shipping provider that supports customs clearance
Paying any customs duties, taxes, or handling fees
Ensuring accurate customs documentation

Maria & Helga Boutique is not responsible for return parcels that are delayed, rejected, or lost due to customs issues or incorrect shipping methods.

6. Return Address

Returns must be sent only to the return address provided by our customer service team after approval.
Returns sent to any other address cannot be processed.

7. How to Start a Return

To request a return, please email support@mariaandhelga.com with:

Your order number
The item(s) you wish to return
The reason for return
Clear photos (required for damaged or defective items)
Your full name and shipping address

You will receive instructions within 24 business hours (Monday–Friday).

8. Order Cancellations

Orders may be cancelled within 30 minutes of purchase.

Once processing has begun, cancellation requests are no longer guaranteed and may be refused depending on the status of the order.

After delivery, a return may be requested in accordance with this policy.

9. Refunds

Once your return has been received and inspected:

You will be notified of the outcome
Approved refunds are issued to the original payment method
Please allow 5–10 business days for the refund to be finalized by your bank or payment provider

10. How Discounts Work When You Return Items

If your order included a promotional discount (such as bundle deals, Stack & Save, or buy-more-save-more offers) and you return part of your order, your refund may be adjusted.

Discounts are recalculated based on the items you keep, not the items originally purchased.

Example:
If you return items and no longer meet the conditions of the promotion, the discount is removed and your refund is recalculated accordingly.

11. Failed Delivery or Incorrect Address

If an order is returned due to an incomplete or incorrect address provided at checkout:

We may arrange a redelivery once the parcel arrives back at our warehouse and the correct address is confirmed.

13. Policy Updates

Mayberry reserves the right to update or modify this policy at any time.
Changes take effect immediately upon publication on our website.

14. Contact Information

If you have any questions, our support team is happy to assist.

📧 Email:support@mariaandhelga.com

Contact form: https://mariahelgaboutique.com/pages/contact